Returns & Refunds

30-Day Returns

You may return most items within 30 days of delivery for a refund, provided they are unused, unworn, and in their original packaging with all tags attached.

Return Conditions

• Items must be unused, unwashed, and free of makeup, odors, or damage.
• Original packaging, tags, and accessories must be included.
• For hygiene reasons, opened makeup, face paint, and prosthetics cannot be returned.
• Final sale and clearance items are not eligible for return.

How to Start a Return

• Email support@halloweenxtreme.com with your order number and the item you'd like to return.
• Our team will confirm your return and share next steps.
• Ship the item back within 14 days of receiving return instructions.

Refunds

Once your return is received and inspected, we'll notify you of the approval. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or isn't what you ordered, contact us within 7 days of delivery with a photo of the item. We'll send a replacement or issue a full refund — including shipping — at no cost to you.

Exchanges

Need a different size or style? Start a return for the original item and place a new order — this is the fastest way to get what you need before it sells out.