Frequently Asked Questions
Quick answers about shipping, sizing, returns, and everything else.
How long will my order take to arrive?+
Orders ship in 1-3 business days, and delivery typically takes 7-12 business days after shipping. You'll receive tracking details by email once your order is on its way.
How much is shipping?+
Standard US shipping is free on orders over $75. Orders under $75 ship for a flat rate shown at checkout.
What is your return policy?+
We accept returns within 30 days of delivery on unused items in their original packaging with tags attached. Email support@halloweenxtreme.com to start a return.
How do I know which size to order?+
Every product page lists the available sizes and a description of the item. If you're between sizes, we recommend sizing up — costume sizing often runs smaller than everyday clothing.
Can I track my order?+
Yes. You'll get a confirmation email when you order and tracking information once it ships. Signed-in customers can also view order history in My Orders.
Do you have a physical store I can visit?+
No — we're a 100% online retailer. Every order is placed on this website and shipped straight to your door.
What payment methods do you accept?+
We accept all major credit and debit cards through our secure checkout. Your card details are never stored on our servers.
My item arrived damaged. What now?+
Contact us within 7 days of delivery with a photo of the item and your order number. We'll send a replacement or issue a full refund, including shipping.
Can I change or cancel my order?+
We begin processing quickly, so changes aren't always possible. Email us as soon as you can and we'll do our best to help before it ships.
How do I contact support?+
Email support@halloweenxtreme.com or use our contact form. We reply within one business day.
Still stuck? Email support@halloweenxtreme.com or use our contact form.